Unless stated otherwise all shipping is UPS standard ground, 3-5 business days. Please allow for a 2 day processing time. You will receive an email notification from us that contains tracking information once your order has been shipped.
Please allow for 3-5 days of processing time before your order ships. All international orders are shipped via UPS. Additional import fees may apply and are the responsibility of the customer.
Please email us directly at firstname.lastname@example.org. We want all our customers to be happy and will always try our hardest to resolve any situations that may come up.
Please keep in mind that the products you are buying are handmade with 100% natural ingredients with no added dyes. You may find slight variations batch to batch (for example, slight changes in color).
Damages: If you receive a damaged item, contact us immediately at email@example.com and provide an image of the damaged item(s). We will happily replace any damaged products provided they are reported within 48 hours of order delivery. There is no additional shipping fee for replacement of damaged items.
REFUNDS AND EXCHANGES
We do not accept order cancellations. Due to the nature of our products, we cannot accept returns. We will offer a replacement or a shop credit under certain circumstances. Please email us within 7 days of receiving your order at firstname.lastname@example.org with any concerns about your purchase so we can come to a resolution.
Your satisfaction is our top priority and we will do what we can to ensure your happiness with every purchase. Please note that Ona Organics is not responsible for any additional shipping costs for returns + exchanges, and we do not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to Ona Organics. Return shipping will be deducted from the shop credit.